Eureka Forbes — Consumables ( Cartridges not replaced although one year finish .

Address:

B1/B2,701,MARATHON INNOVA,OFF GANPATRAO KADAM MARG,LOWER PAREL, MUMBAI 400013

I have Eureka Forbes Dr Aquaguard Magna HD RO+UV (NXT) Customer ID [protected]
Contract receipt no [protected] AMC Renewal Date 28/12/2019 .
AMC ends 27/12/2021, as per company Policy Consumables are replaced every year, for my machine the Consumables ( cartridges ) was replaced on 27 Sept 2020, the technician Cheated and put a used RO cartridge which i rejected send many complaints to Eureka Forbes Customer services against their Service center and also filed a complaint with https://www.consumercomplaints.in on date 23 Oct 2020 . finally Eureka Forbes company Officials obliged and they replaced the cartridges with new brand cartridges on date 01 NOV 2020, now when i again called Eureka Forbes customer services Repair request No [protected] dt 15 NOV 2021 their service center has come in picture and again they are refusing to change the Consumables ( cartridges) which are more than one year oldand as per Eureka Forbes need to be replaced as its already more than one year old, Eureka forbes service technicians they don't have DATA, the Company Eureka Forbes just shielding their Service center Technicians, My Humble question to Eureka forbes how you can believe your Service technicians, you have just given a free hand to a private Franchise enterprise .please note I have paid Rs 8760 to Eureka Forbes for 2 years AMC contract, They have replaced the cartridges only once in 2 years contract, i Request Eureka Forbes to replace the Consumables ( cartridges ) immediately, and please don't shield scrupulous, uneducated Service technicians, I am a respected senior citizen of INDIA