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[Resolved]  Eureka Forbes — Cracks appeared on the body of the purifier as well in the water storage

I have purchased your water purifier in the year 2011. Since around a year small cracks started appearing on the body of the purifier. After some time water storage was limited to 3 to 4 liters. If the switch is kept on after this level water used to drain away. On observing the purifier very keenly i could found that more cracks appeared on the body and the water above 4 liter level is getting drained out because a crack has appeared on the water storage tank (Plastic/fibre part).
N this regard i would like to know whether this type of cracks will appear in all your water purifiers after a period of 5 years. If not why it appeared in my purifier. Is it not a manufacturing defect (Which may be due to low quality materials). Please reply me at the earliest. Moreover i would like to stress that your service is very much unsatisfactory. Even the higher officials do not give importance to the complaints given online.
My purifiers id no. Is [protected].
Please keep it in mind that consumers who make a complaint wants to stay with your product. Others will not make a complaint but quietly go away from your product. On the other hand if the complainant is not taken care it will have more impact on your sales which i need not elaborate.
My present contact number is [protected].
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Complaint marked as Resolved Mar 2, 2017

Complaint Status


[Jan 24, 2017] Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Eureka Forbes Customer Care's response Jan 24, 2017
Dear Sudhakara,

I understand your frustration. Be assured my team at Bangalore shall address your concern soon.

regards,
Priya
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    10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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