[Resolved] Eureka Forbes — Creating fake records by fraud company & their team

kavitha_vernakar

from Mumbai, Maharashtra

Address:

Chennai, Tamil Nadu, 600049

I purchased Ur useless product Dr. Aquaguard water purifier 3 yrs back. It worked for first 6 months, later on full of problems. Made many complaints, no proper service and no proper response from the service team nor the higher officials.

The machine is used as a showcase item.

I didn't request for any service, but often am received messages starting that I requested for the service and yesterday I received the below msg:

"Mandatory service [protected] of your Aquaguard GWPDDRMRO00000 has been completed by technician Mr. S.UDAHYKUMAR - Eureka Forbes"

No one came for service and how u can create a fake record as if someone came for the service and u people are asking for the feedback for the service. Don't u feel ashamed of doing such a cheap job.

Who the hell is that udayakumar, ... I need a proper reply if not will take this issue to your head office. Intha pozhappuku pichai edukalam... thooooo

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May 14, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Apr 09, 2017

Eureka Forbes Customer Care's response Dear Kavitha,

Kindly confirm if your product is registered under the name of Mr. Harish as it will help me trace your issue and resolve it at the earliest.

Regards,
Piyush

Verified Support

Apr 12, 2017

Eureka Forbes Customer Care's response Dear Kavitha,

I'm still awaiting your confirmation. Kindly confirm the same as this will help me to resolve your issue at the earliest.

Regards,
Piyush

Verified Support

Apr 13, 2017

Eureka Forbes Customer Care's response Dear Kavitha,

As I haven't heard back from you, I am unable to address your concern. Do let me know in case of any further assistance.

Regards,
Piyush