[Resolved]  Eureka Forbes — customer care lethargic attitude towards the issues raised by customers

On sunday early in the morning i have requested a service for my water purifier, to which the customer care team has promptly responded and sent a message on the same day at 10.30 am regarding the same (With service guy details). Though i have complained against the service guy last month for his unprofessional and lazy behavior, i thought this time he will do the assigned job correctly. But, even after repeated calls i couldn’t contact him and i got a call from him after fours of getting the message from the team. He said he won’t be able to make it to my place till 4.30 pm as he was busy at another customer’s place but didn’t turn up on that day. So, i have raised the issue with the customer care against him once again and i have clearly mentioned for the second time that send any other guy but not him because of the experience with him. Even after escalating this for two times that too on their portal, yesterday i got the message from the customer care that the very same person on whom i complained against is gonna attend the concern. What i really don't get here is, does the customer care guys really read the concern raised by the customer or is it the robots that reply automatically. I would like to know is it me or their people lacking communication so that i can be more clear for them to understand if i raise any issue in the future.
Anyway i hope my concern will be addressed and resolved by another skilled technician as soon as possible without any further delays and miscommunication.

Details:
Water purifier: aqua guard nano ro
Service request number – [protected]
Technician name – rajender
Mobile - [protected]