[Resolved]  Eureka Forbes — Customer Care & Support

Address:	Bangalore, Karnataka
Website:	eurekaforbes.com

Pathetic Customer Support & Customer Service. Had booked the Dr. Aquaguard Magna HD RO on 21st Nov 2015 online. Sales person told the product will be delivered in 1-2 days, but payment confirmation mail says 8 days to deliver a product. So do not trust what they say before buying. T They sent a tracking number of the deliver. The product is in Bangalore and need to deliver to Bangalore. Item booked on 23rd and reached me on 27th Nov 2015 evening, From there it started. Now on 27th i raised a request for free fresh installation . They told it will be service within 24Hrs. No mail confirmation, SMS confirmation about the request. Till today called the customer support more than 20 times. They will tell we are escalating the request. Service Request[protected] & Complaint Request: [protected] For a city like Bangalore the service is like this, will never ever recommend Eureka Forbes. Staring from delivery to installation need to follow with customer support continuously. http://www.eurekaforbes.com/Terms-and-Conditions. Free Standard Installation within 5 hours is applicable only for Dr Aquaguard range of water purifiers is there in this link and 12 Hrs Service for Bangalore Please avoid this brand for after sales poor customer service & support. Raised a request for Refund now since nothing is happening from their side. Customer id: [protected]. Please let me know when can i expect the sales person to collect the product.