[Resolved] Eureka Forbes — Customer complain for faulty product and worse service | |||
Product: Euroclean Xforce Name of Customer: Aruna M Shah (ID -[protected]) Order No:[protected] dated 03/10/2013 Unit Serial No: 4014532 Sales Person: Mr. Jayesh Parmar (M[protected] Dear Sir, With respect to above details this is to inform you that, we have purchased product with the trust that our product is genuine and as per the words of Sales Person we will get best service from the Company on time to time basis as part of Free Life Time Services assurance. We regret to inform you that Company has neither given us authentic product nor taken pain to repair/replace it. Product is gone out of service twice in last six months and despite of giving regular complains to sales and service personal they are not taking pain to repair/replace our product. Even they are not giving us satisfactory reply during complain follow up since last 15 days (if you required I can provide you my call details). You are request to kindly do the needful and order Company to take substandard product back and return our money Regards, Dhaval Shah M [protected] Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Dear Sir,
I would like to thank you for the prompt response on my complain, Company executive contacted us and get our
Product repaired.
Once again thank you and hope that in future we also get the same services from your end without fail.
Regards,
Dhaval Shah
I would like to thank you for the prompt response on my complain, Company executive contacted us and get our
Product repaired.
Once again thank you and hope that in future we also get the same services from your end without fail.
Regards,
Dhaval Shah
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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We request you to give us another chance to serve you.
Please allow us to have this checked, we will look into this matter and help you with the best we can.
We have made a note of your contact details, our executive will get in touch with you and resolve this issue at the earliest.
We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.
Regards,
Eureka Forbes Team