[Resolved]  Eureka Forbes — Customer id 422378 dt 29.4.2014

Address:

Mumbai City, Maharashtra

Dear sir,

I have purchased eurovigil smart record 4 channel dvr and xc25r01s ir hr col camera 54 otvl 20mts under the customer id 422378 on 29.4.2014 which was installed with single camera immediately. Subsequently it was decided to get 2 more cameras installed.

I was promised by the eurovigil staff mr mahesh pandey that he will get the entire wiring and installation of cameras done on saturday i.E on 24/5/2014 hence, i came in the afternoon after taking concession from the office. Since, he came along with mr patel an electrician who said this work could not be done today. He also told to mr mahesh pandey that he came to take measure and has to get material for the same,

Mr mahesh pandey, assured the job would be completed on sunday 25/05/2014 @11 a.M in his presence. The electrician did his job but mr pandey did not turn up, on calling up to inquire about his absence he replied that he was attending a wedding function and rudely replied that he is not 24 *7 worker of the company.

I called, mr sanjay choulkar, the territory head, who had initially come for taking the order for the eurovigil, he also assured me for getting the job done but nothing has been done as yet

I have left my office work on saturday and your office staff has not kept up with the promise on both the days i.E saturday as well as sunday.

Kindly get the work completed immediately as the purpose of getting the eurovigil stands defeated as the nearby buildings have been demolished for redevelopment and our house has become remote.

A strict action against your team needs to be taken, which goes without saying.