[Resolved] Eureka Forbes — customer support is worst

nagappan08

from Chennai, Tamil Nadu

Address:

nallampalayam, near amrita school, Coimbatore, Tamil Nadu, 641006

I raised request on may 3rd to re-install the eureka forbes to my newly shifted house... After four days when i checked the status no one is aware of it. Then after serious escalation and waiting in the call for 30 mins, they told that it has been assigned to wrong service center. Then they said it has been re-assigned and it will be done today. At the end of day no one has responded, again called and they put me to the escalation team again after 30 mins the same answer it. After two days now also the same status..

Now i am writing this complaint as i dont have any other options..

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Jul 3, 2019

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

May 11, 2019

Eureka Forbes Customer Care's response Dear Nagappan,

Your registered contact number or customer ID will help me in assisting you faster. Request you to share the same here and my team will get in touch with you.

Regards,
Anita

Verified Support

May 13, 2019

Eureka Forbes Customer Care's response Dear Nagappan,

I am still awaiting your details. Kindly share the same as this will help me resolve your concern at the earliest.

Regards,
Anita

Verified Support

May 29, 2019

Eureka Forbes Customer Care's response Dear Nagappan,

As I haven't received your details, your concern has been closed from our end. Do contact us in case of any query.

Regards,
Anita