[Resolved]  Eureka Forbes — Damage made by your technician at the time of installing Aquaguard.

Address:

Pune, Maharashtra, 411003

I am having Aquaguard water purifier. I was shifted from my flat to another flat in october '16. on 17th, dec'16 i had given a request to Eureka Forbes, koregaon Park, Pune office for shifting of Aquaguard from old flat to new flat. The request no. of the same is [protected] & customer id is [protected] as per your sms recceived from you to me on 17th Dec'16. The same request had been allocated to Mr. Lalit Manoj Patil, mobile no. [protected] as per your sms received on 17/12/16.
Mr. Lalit Manoj Patil attend the same on 18th, Dec'16. He removed the aquaguard from old flat & installed in new flat. While installing he told me that one plumbing part was damaged 7 it has to be replaced. Hereplaced that part 7 take Rs. 150/- for it. actually we had renovated the whole kitchen before installing Aquaguard. So there is everything new. So no possibility of damaged plumbing part to exist. Still i paid for that part. He bring that part from the market. When he came first he was having one more technician with him. But when he came back from market he was having his senior with him & they were speaking with each other very slowly which was very doubtful. Later they finished the work & take n Rs. 150 for part & Rs. 350 for shifting charges i.e. total of Rs. 500. When I asked for the receipt he told me that he will provide the receipt next day when he came for AMC.
On the very next day morning when corporation water supply was on heavy water leakage was there. we didn't understand what was happening. so we called up the person who was renovated the kithen. Unfortunately he was out of station & not able to come immediately. Wehad to suffer because of that leakage problem till 21st of dec'16. On 21st dec'16 that person visited to us. He had to remove the tiles to check why leakage was there. After removing the tiles we came to know that the water supply pipe was found damaged. And it was happened while connecting the aquqguard connection to supply pipe. It means that damag was done by your technician Mr. Lalit Manoj Patil.
Next day I called up your Koregaon Park Office & inform them about all the the happened. They registered my complaint by complaint no. [protected], dtd 22/12/16. After that Mr Umesh Pillay, officer of service from Eureka Forbes visited our home. I showed him all the damage & the leakage photographs, & removed tiles. He then assuered to pay the amount Of Rs.3000/- [ Rs. three thousand.] for the whole work to be carried out for repairing the damage. Mr. Umesh Pillay told us to get the repairing workdone. As per his assuarance we done the repairing work.
But still we have not received the repairung amount of Rs. 3000/-.
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As there are more than 40 days passed but still I've not received the money. This very bad kind of Service. As your Officer Mr.Umesh Pillay commited to us & the damage was done by your technician, you must have pay the money as early as possible. kly inform me when you are going to pay my money.
One more thing I would like to inform you that I'm having AMC of Aquaguard for 3 years. But nobody has came till date for AMC after the incident. And this is very rediculous.
kly pay my money 7 send the person for AMC as early as possible.

Regards,

Hemant B. Dethe.,
H-5, Kundan Kushal Nagar Society,
B/h - Kirloskar Company, Bopodi, Pune - 411003.
Contact no. [protected] / [protected].
Email id : hemant.[protected]@rediffmail.com

Regards,
Hemant dethe