[Resolved]  Eureka Forbes — Damaged product received on purchase from there site and according to there policy they should replace it but they are refusing to replace

Address:	Ghaziabad, Uttar Pradesh, 201001
Website:	www.eurekaforbes.com

Your transaction id is 89243
Your Customer ID is [protected]
Your Order ID is [protected]

i had purchased an air purifier and just after 2 days o[censored]sing this product
the product stopped working
i mean what the is this, it seems as if you have given me an
old product instead of a new one

now i want a replacement of the product with a new one