Eureka Forbes — Data Security Breach leading to losing money to Fraudster

Address:

Bangalore

We have been using Aquaguard Enhanced UV device for the past 8 years. Our AMC [2 years duration] expired last month]. We got a call for renewal and I had checked if it was from EF or any franchise agency. I was told it is from EF and they ahd correctly mentioned our date of expiry of existing AMC as well as the purchase details of the previous AMC accurately. Hence I asked them to come home for the last service as well as for renewal, Once I renewed it for 2 years [same as previous one], I was told that I will get the invoice via WhatsApp. When I got it, the company was 'Sureka Forbes' which raised suspicion. On contacting EF, I was told that Sureka Frobes is not their authorized company, hence we cannot give any free service. I informed them that Sureka Frobes gave all accurate information so there is no way I can suspect them, . I also asked how my personal data was known to an unauthorized company? IF this data breach had not happened, I would not have been fooled [I paid INR 4500 for AMC from Sureka Forbes]. Eureka Forbes is now washing their hands off and not giving be any answer for the data breach. It is clear that if the breach hadn't happened, a fraud company wouldn't have been able to steal my money as well as the AMC. Now if I have to get authorized service for my device, I have to again pay INR 4500 for no fault of mine.