Eureka Forbes — deaf customer care support team

Address:	EUREKA FORBES LIMITED, No:24,2nd floor,Devasandra Main Road, Near Top Market, Ayyappa Nagar,KR Puram, Bangalore -560036 City/State: Bangalore,Karnataka Pincode: 560036 For Sales Enquiry: 01205097243 For Service Request: 18602661177 / 7039883333
Website:	www.eurekaforbes.com/vacuum-cleaner

We recently bought the vacuum cleaner, on the day we got the product, we placed the return request as it's not suiting our requirement. Its been more than 3 weeks, we did not got any response from the customer care team. They just always send the automated reply that they will update on the ticket, but no further updates are provided. If we try to directly call on the customer care number no one picks in the return department.
This is extremely bad experience from such a big company. During pre-sales they commit for the best service and return policy, but when it comes to execution then there is no response.