[Resolved] Eureka Forbes — dealer in pune for euroclean wd x2 vacuum cleaner

Hemya

from Nashik, Maharashtra

Address:

Pune, Maharashtra

Sir/madam,

I am really satisfied customer of e forbes for last 25 years. I have purchased at least 20 units from you for me and my family circle.
I have purchased euroclean wd x2 from your representative came to my home. Invoice no. [protected] customer id [protected]
Order no.:[protected] dated 11.04.2017 rs. 14490-00 from your delivery plant, sales office : the orion, unit-201b, 2nd floor, pune-411001.[protected]
Sales person's name : dadasaheb sawant[protected]

Mr. Dadasaheb sawant, sr, told me that there was no buy back scheme for old one but we will provide you a carry case free for the unit. Price of carry case is not a problem for me but till date i did not received carry case from dadasaheb sawant. Even warrenty card and manual is not in that set. I was out of india for 3 months. He was aware of that. Today his cell is switched off. I have tried your user's manual on net. But quality of manual is very poor.
So, please do the needful.
(*i have purchased magna uv on 27.7.2016)

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Oct 26, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2017

Eureka Forbes Customer Care's response Dear Hemya,

I have escalated your concern to my team in Pune. They will soon get in touch with you regarding your concern. Request your patience meanwhile.

Regards,
Piyush

Oct 08, 2017

Updated by Hemya No contact from your Pune Sales office.