[Resolved] Eureka Forbes — defective product and hopeless amc services

suchithra uchil

Address:

Dakshina Kannada, Karnataka, 575001

We purchased a dr. Aquaguard magna a few years ago and ever since we are facing issues with it... To be clear, we have dirt, dust and baby cockroaches coming through the aquaguard... They are always floating on the water... No matter how many times we lodge a complaint with the rude staffs here in mangalore office. Is this why we trust eureka forbes and buy an aquaguard for 13000₹ and pay yearly amc of approximately 3000₹-4000₹???

Please rectify this issue at the earliest!. Else i would have to really really escalate this issue and create more awareness on social media platforms as my final resort to justice from eureka forbes!!!

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Apr 13, 2020

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Mar 11, 2020

Eureka Forbes Customer Care's response Dear Suchitra,

I understand that you're disappointed due to the experience you've had. Please share your registered contact number & customer ID here, my team will definitely get in touch with you to address your concern.

Regards,
Piyush

Verified Support

Mar 13, 2020

Eureka Forbes Customer Care's response Dear Suchitra,

As I haven't received your details, your complaint has been closed from my end. Do connect in case you need any further assistance, and I'd be glad to help you.

Regards,
Piyush