[Resolved]  Eureka Forbes — defective product delivered

Address:	700039
Website:	EUREKA FORBES

Date of incident - 01/12/2017
Client name - eureka forbes
Customer name - sandhya jha, contact no - [protected]
Customer email id - [protected]@yahoo.co.in
Desirable resolution - refund/replacement

I have purchase one "dr aquaguard magna hd ro", cost rs 16990 on 11th nov in 6 easy emi with down payment of rs 4150 after getting rs 500 discount for my old aquaguard machine.
For the above deal, your executive "sumanta de" came to my home with one more executive "sujit", during the whole dealing i have repeatedly request both your team member to give me good product and they convinced me that they are giving the best ro for my home.
On 12th nov, i got the ro in my home and from next day onward problem started in the same. On 13th evening, i called sujit executive that there is some purification problem in the ro machine, because we are getting dust and ant in water. One executive visited my home and repaired that product and said that there is some problem in the ro machine and i have informed the same to your both the executive to kindly replace that machine immediately. Problem still persist and till date no action has been taken against the same. Today when i called the both the executive for help then i got the call from one more executive "arindam banerjee" and he behave very badly with me, instead of helping me he discussed with me in louder voice. I pissed off with the product and service i got from eureka forbes team. Hence i would request to please look into my problem and do something on priority.