Eureka Forbes — Defective product received and no service support from last two months

We bought a new Aquaguard RO water purifier (11 february 2024), upon installation, we observed that the water flow from the tap was very slow.
We raised the request on 20th feb 2024 (Service Request no.
CM[protected], and soon we came to know, that the tap needed to be changed. The technician assured me that he would return with the new tap which he didnt, soon he stopped picking our calls, he gave us office number as well, they assured us that they have received the mail of new tap and soon the person will come for replacement, which never happened. Every person has been giving us false promise and lying to our face. we then started calling customer care, we reached various service heads who listened to our plight and the very conveniently disconnected he call. This has been happening ever since. Once a service head by the name Ankit assured us that the technician will come the next day, we left all out chores and waited for that man, who never showed up. we again tried reaching Ankit, now he said we will get a call within 48 hours, (WO[protected], which we never received. We dropped a mail as well, on 21st March, but received an automated mail (Ticket no.[protected] and nothing else that too on 23rd March. We have then on 7th April asked them to take their RO back (CM[protected] since it is practically impossible to continue using this RO in such state, and yet to receive a response. It is high time now, I demand compensation for the immense mental harassment that they have caused and take their defective RO back and give me my refund as well. Never expected such pathetic service from such a big company. they are cheating and lying to us on our face, this is completely unacceptable.
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