[Resolved]  Eureka Forbes — defective purifier

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

I have purchased the aqau gaurd superb in 12 dec 2017 in noida reliance digital. The cost was 17459.00. It was not working after few days.
Till now three engineer from reliance digital had come to fix it. But they all failed to fix it.
The fourth engineer from aqua guard had come and inspected the water purifier. He told to us that filter was not working properly.
There is a need to change the filter. He told me that it would take two days to replace the filter. After few hour, the engineer called me and said that the reliance digital denied to replace the filter they want me to pay the filter price.

Aquaguard
Aquaguard representative (Regional manager noida tarun) told me that i could n’t able to anything as you have purchased from reliance digital.
The reliance digital will replace the filter. Aquagaurd is customer company i cann’t do anything.

Reliance digital.
Reliance digital representative the brand will change the filter. I am n’t able to do it.

I am tired of contacting both to resolve my problem, last option left for to reach consumer court if the issue is not resolved.
Requesting all of you to share this post on your wall so that people should avoid buying anything from these fraud companies.

The aquagaurd engineer visited earlier told that sensor is not working proper. The sensor is not replaced. The whole filter is need to replace because of sensor.. Please quote this same to the aquaguard company.

The aquagaurd engineer visited earlier told that sensor is not working proper. The sensor is not replaced. The whole filter is need to replace. There is no problem with the filter. Please quote this same to the aquaguard company.

Eureka denied to replace the filter
I have lost trust in above company

Regards
Gaurav
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