[Resolved]  Eureka Forbes — defective ro water filter provided

Address:

Mysore, Karnataka, 570017

Respected sir/madam,
I am a resident of mysore, karnataka.
I purchased a ro water filter named dr. Aquaguard magna last year in the month of august (2017). One of your local agent named mr. Satish from ramanagara was sent to instal the instrument. Since then the instrument has been giving problem. Water does not get collected at all and in the drum. Whenever i register a complaint online, the same person (Satish) comes to attend to the complaint. He does some adjustment so that it works for another 10-15 days and again i face the same problem. Mr. Satish does not even come with the job card. He just does repair, collects some amount, tells me that he will come in sometime to give the receipt for the money collected. But he does not turn up until i book a complaint again.
I feel that he has installed a defective piece and so does not want to get the job card signed from me.
The warranty period of the instrument expires in another 7 days.
I am surprised to know that such a well known company as yours can do fraud to such an extent. I have absolutely no trust on eureka forbes anymore. I cannot imagine that you can hire this quality of employees who can do cheap tricks to cheat trusted customers.
Kindly look into the matter at the earliest.
Thank you.