[Resolved]  Eureka Forbes — defective vacuum cleaner delivered and no service done for 2 months

Address:

Chennai, Tamil Nadu

Pathetic customer service, guys, beware of this company, i purchased a euroclean iclean model which was found to be a faulty piece. The power cord just keeps going in without pressing any button and we are unable to use it. The sales man named vanniya kumar was all good till we bought it, he even promised to give a travel bag as part of some offer, only once he attended my call and i told him this problem, from then he stopped taking my calls and even cut my calls. I called from another number and blasted them but he says he is someone else. Another guy (Giridharan) who came with him says he left the organization. Bunch of #.
Called everyone (Sales guy, group leader (Manoj) and manager (Prem) here in chennai office but all of them seem to be frauds that just keep giving phone to some other person for managing something and then do not care. I raised a complaint 2 times with your customer care. 1st time the call centre executive by the name priya did not even take the complaint and no complaint number was generated. 2nd time the complaint was registered and complaint number is [protected], one guy who was like a school kid came and saw and took pictures of the machine and told us he needs to check with his manager, and that’s it no one even bothered after that.

It’s been 2 months and no one has come, the machine is just lying around. I am thinking of approaching consumer court if it’s not getting resolved by next week.

Customer code - [protected]