[Resolved]  Eureka Forbes — delay for installation of water purifier.

Address:

Mumbai City, Maharashtra

I have purchased a water purifier on 05th february 2019 from the website of eureka forbes.
Their claim was that the product will be delivered within 48 hours and installation would be done in 24hours.
Due to urgency, i have purchased a water purifier from website because the water quality is very bad at my new location.
As per the claim of website it was supposed to be delivered within 48 hours.
But after placing the order the customer care of eureka forbes said that normal delivery period is 7days. There is no need to raise installation request. Their technician will come to install it within 24 hours.
The product got delivered on 10th feb. But no technician contacted me for installation.
I called customer care and their representative asked me to raise the installation request. But as per earlier communication there was no need to raise the request.
After raising the request, on 11th feb the representative said that their response time is 48 hours.
I called the customer care to check the status of request when their representative asked me to raise the installation request again.
So i told them that i have already raised the request.
So they told that their technician will come by today only (12th february).
But no one has come to install the device.
This is very bad and disgusting experience from eureka forbes.
The order number is [protected]