[Resolved] Eureka Forbes — delay in installation process

Naivedya Nair

from Paravur, Kerala

Address:	670721
Website:	eurekaforbes.com

We bought an aquaguard super ro on sunday 18th november, 2018. We were promised installation within 48 hours. We bought the product solely due to this promise as we need the product to be installed as soon as possible. We won't be in the station for too long. It's been 4 days now and no action has been taking. Upon calling the customer service we were directed to the local representative of the company in wayanad. The man claims he cannot install the product before friday - almost a week from our purchase day! Very disappointed with the service. Please fix the situation and send someone for installation as soon as possible. The installation requested registration can be seen in the picture.

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Dec 28, 2018

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2018

Eureka Forbes Customer Care's response Dear Naivedya,

I do understand your concern. Please share your registered contact number/customer ID here. I'll definitely have my service team get in touch with you soon to complete the installation of your product.

Regards,
Anita

Verified Support

Nov 23, 2018

Eureka Forbes Customer Care's response Dear Naivedya,

I am still awaiting your details. Kindly share the same as this will help me resolve your concern at the earliest.

Regards,
Anita

Verified Support

Nov 27, 2018

Eureka Forbes Customer Care's response Dear Naivedya,

As I haven't received your details, your concern has been closed from our end. Do contact us in case of any query.

Regards,
Anita

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Comments

amriksingh2357

from Chandigarh, Chandigarh

Please look into pending amount of my bills .
Please pay it urgently because I have to clear Supplier bills and labor payment. It is urgently required.

Thanks & Regards

amriksingh2357's reply, Nov 16, 2018

Please look into pending amount of my bills .
Please pay it urgently because I have to clear Supplier bills and labor payment. It is urgently required.

Eureka Forbes Customer Care's response, Nov 25, 2018

Verified Support

Dear Amrik,

Please share your contact number and location here. I'll have my team connect with you as soon as possible to help you further.

Regards,
Priya

Eureka Forbes Customer Care's response, Nov 27, 2018

Verified Support

Dear Amrik,

I am still awaiting your details. Kindly share the same as this will help me resolve your concern at the earliest.

Regards,
Priya

Eureka Forbes Customer Care's response, Nov 29, 2018

Verified Support

Dear Amrik,

As I haven't received your details, your concern has been closed from our end. Do contact us in case of any query.

Regards,
Priya