Eureka Forbes — Delay in replacement of eureka forbes lvac robot since 2 months by incompetent staff

My name is Anurag Khawas resident of Gangtok, Sikkim.

I bought Eureka Forbes LVAC robot from your company Eureka Forbes, on 19th May of 2022. Due to some defect in the robot, we took it to the nearest distributor based at Gangtok.
The person there informed us that the issue was with the motherboard and that our robot will be exchanged. The exchange process started in March of 2023, but till today Ie 7/05/2023 we did not receive the replacement as we were told that our robot is out of stock presently and not available at the Warehouse.

The product's warranty ends on 19th May of 2023, but since we applied for its exchange within the warranty period, we want the exchanged product to be delivered as soon as possible. i have rung up, texted, emailed numerous individuals in presumably Gangtok office who always end up by sending a phone number stating he/she is his/her boss and when i call them up they pass another number of his/her boss. In short the customer care has been horrible and very naive.