[Resolved]  Eureka Forbes — Deleting the complaint without attending

Address:

Mumbai City, Maharashtra

I had made a complaint [protected] on 10/10/16 as my water purifier was not getting switched on. I was assured of this being attended by morning of 11/10/16. But to my surprise the complaint was shown to have been attended & closed in the evening it self without actual action vide your message at 19.06 on 10/10/16. On contacting your customer care they raised new reference to be attended within 48 hours. Your person at the desk (Amit) was not able to explain this action. Moreover he was not prepared to connect to senior/ give contact details of cutomer care to lodge a complaint in writing.

Is it the way to treat the customers? By a company of such a status
Econdly it is observed that there is no system to provide the services at the right time for the service contract under taken by the company. It is observed that a chip has been placed in the system to compel the customer for renewal of annual contact as the system stops working there after. Will u pl. Look in to these problems faced by us. Let me inform that i am one of very old customer. Let me see your response for deficient services/ monopolistic practice followed by the company.
Thanks
Mrs prem khanna
C-175, m. P. Enclave,
Pitampura, delhi

(M) [protected]