Eureka Forbes — Didn't delivered the complete product

nikhil.eltrx

from Pune, Maharashtra

Address:

Pune, Maharashtra

Correcting date: On Dec 8, 2014 I had perchaged water Purifier online. I was suppose to receive a bottle with it, in a week or two. The water purifier was delivered however, I am still (Today is 10th May, 2015) following up with Eureka Forbes guys. I called local saleman also who gave us Demo; I called call centre ; Sent email to sales people . Even one of the person called and told me that It was delivered to me. I asked him to check to whom it was delivered because I perchaged the product from Eureka Forbes, If courier guy delivered to some their place then I am not responsible. After some day, One guy called and said its dispatched and I will receives on some days. I am still waiting and haven't got any clear answer on what happened and ETA. The same product I had recommended toof my friend and he is also waiting. It's very unprofessional and frustrating. I thought to buy Vaccum cleaner but I dropped the plan after my experience with Eureka Forbes. I know it will be inconvenient but I am planning to file official complaint in Pune local consumer court for all its lies and metal harassment. Nikhil Singh Eureka Customer ID: [protected]

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Comments

Ayesha Taqdees

from Gurgaon, Haryana

very true same experience with me, forget the bottle they have not yet done the setup. still following up. I strictly recommend don't pay online, opt for cash on delivery. customer id [protected].

S Raghavan

from Hyderabad, Telangana

I have a vacuum cleaner Euroclean XL which needs servicing. I called up the toll free no 39883333 on 10/5/2015 and registered my complaint. The lady at the centre neither told her name nor did she give any docket number but said that someone will call in 24 hrs. Since no one called up I called up the toll free no on 11th and spoke to one Praveen. He gave me a docket no 81514663 and said I will get call in 24 hrs. Nothing happened. On 12th I again called up the toll free no and spoke to one Ms Jayanthi who said that no such complaint has been registered. So I asked her to register the complaint fresh. Instead she asked me to call one number [protected]. But the person on this no told me to call up [protected] which I found out is not in existence. So again I called up and spoke to one Sowmya. She said there is no one by the name of Praveen or Jayanthi and asked me to contact another no locally. By this time I got fed up and decided to speak to the MD of the company. This is how the call centre works. They give a false information that someone will call within 24 hrs which never happens. In fact I even wanted to buy an Aqua guard water purifier but considering the response of the company and so many unhappy customers I have decided to go for some other make of water purifier and not to buy Eureka Forbes. This message will be sent to my colleagues also
who plan to buy water filters.

S Raghavan
[protected]
Raghavendra Nagar
Hyderabad 500061
Mo [protected]

Eureka Forbes Customer Care

from New Delhi, Delhi

Verified Support

Dear S Raghavan,

We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you with the best we have. We have made a note of your contact details; our executive will get in touch with you and resolve your issue at the earliest. We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.

Regards,
Eureka Forbes Team