[Resolved]  Eureka Forbes — dismantling and reinstallation of aquaguard ro

Address:

560061

Hi,
This is santhosh kumar patil a customer of aquaguard since 10 years. I have been using your product and was a satisfied customer, but i am forced to bring up these below pain points to your notice.

First, i have shifted my house and i need to re-install the ro in our new house. I raised a request on 28th of july 2017 (Friday), it’s been three days and nobody has turned up. I have been calling and reminding your people (Phone number for your reference:[protected] to send the technician but when ever i call i get to hear the same reply stating that they will send the technician in 2 hours or before noon or before evening. I have been ordering mineral water cans for our consumption even though i have an ro. Today when i contacted your service center they are saying that nothing can be assured for today and i need to wait till tomorrow. I am extremely unhappy with the customer care service center as well as service provided by aquaguard.

Second, amc offered has a pathetic service. Nobody turns up ontime (Area of service is uttarahalli). Either the uttarahalli service center is very bad or the customer care is ex termly unfriendly in providing ontime service.
Please do the needful else i will be taking this further and talk to ombudsman for a solution at
+[protected].