Eureka Forbes — do not provide the service after installed a wrong product

Sep 24, 2019

Updated by 7110 Residency Kindly share the details of Gurugram team and please told them to change the product to which i have ordered and paid for.

Regards
Cmdr Kanuga

Sep 24, 2019

Updated by 7110 Residency So far no conclusion for the problem faced by self with Eureka Forbes Aqua Guard water purifier.

Apart; I have order one ag-200 and also get quote from mr. Navneet sagar for that. But they (By dealer) installed water purifier (Aquaguard classic uv +), so it’s not our fault….

I had a word with all mention persons from Eureka Forbes before; Mr. Bhoopesh ([protected]), Mr. Navneet Sagar ([protected]), Mr. Ujjwal Pandey ([protected]), Mr. Vinod Chhapra ([protected]) and some other persons as well. But as i presumed Eureka Forbes really working with some un-professional people with there team for which company blamed by costumers .

Immediately after my communication with https://www.consumercomplaints.in I got a call from Eureka Forbes Costumer service and Mr. Omvir ([protected]) but no conclusion yet. We had discussed on call about 30 minutes regarding this issue.

Service Team proposed me to change of filters on every Month at agreed operation cost of Rs. 2200- Rs. 2500 For subsequent months, I will have to spend Rs. 26000 to Rs. 30000 per annum towards change of filter only. Please dont advice anyone like this.

I have not agreed with their proposal as I am not in the position to spend Rs. 26000 to Rs. 30000 per annum as operation cost against Eureka Forbes sales team placed a wrong product without our confirmation. Service team is not taking responsibility for the commitment given by sales team. It seems for the purpose of making customer to buy Eureka Forbes products, sales team giving rosy picture. Once product is bought, sales team is disconnected and service team is twisting the hand of customer to grab the money. I have not expected such worst money making business strategy from Eureka Forbes. Sorry to say this.

Since, service team is not able to take responsibility for the commitment given by Sales team; they said to redirect this issue to Sales Team.

Request your intervene to resolve the issue faced by me.

Regards,
Eureka Fores unsatisfied buyer,
Cmdr Mohan Kanuga

Sep 28, 2019

Updated by 7110 Residency So far no conclusion for the problem faced by self with Eureka Forbes Aqua Guard water purifier. Still they are trying to cheat us like the same.

In-fact the sales team now saying, sir we cant help you anymore as our duty is sale the product only not providing any service. if you have any problem you can register complain against Eureka Forbes.

Also said its your duty to know about the product which you going to buy. we sale the product behalf of company and to maintain our incentive only.

we only cheat the costumer to buy those products from which company will make profit through service and for that company giving us good incentive as well.

Dealer said; buy a new one directly from us then we will providing the service. we are not responsible for anything if you buy any product from company directly.

Really trying to understand the company policy, they sustain by us or we are ...

why we choose a company, who trying to cheat every costumer by the name of SERVICE.

Thanks
Cmdr Mohan Kanuga

Oct 07, 2019

Updated by 7110 Residency So far long no conclusion for the problem yet faced by self with Eureka Forbes Aqua Guard water purifier.
Only they are trying to cheat us like the same by different way.

Is there anyone who can help us

Actually i was really frustrated now, so i want to go for legal.

Thanks
Cmdr Mohan Kanuga

Jan 06, 2020

Updated by 7110 Residency Really didn't understand, how a company like Eureka Forbes sustained with this kind o[censored]n-realistic and cheating process. i am still follow up from last 7 months, but no conclusion yet.

They said, already approved for replace but no one follow the order

Is there any one who really can help us for the same.

why we really choose a company, who trying to cheat every costumer by the name of SERVICE.

Thanks
Cmdr Mohan Kanuga

Jan 06, 2020

Updated by 7110 Residency Really didn't understand, how a company like Eureka Forbes sustained with this kind o[censored]n-realistic and cheating process. i am still follow up from last 7 months, but no conclusion yet.

They said, already approved for replace but no one follow the order

Is there any one who really can help us for the same.

why we really choose a company, who trying to cheat every costumer by the name of SERVICE.

Thanks
Cmdr Mohan Kanuga

Jan 06, 2020

Updated by 7110 Residency Really didn't understand, how a company like Eureka Forbes sustained with this kind o[censored]n-realistic and cheating process. i am still follow up from last 7 months, but no conclusion yet.

They said, already approved for replace but no one follow the order

Is there any one who really can help us for the same.

why we really choose a company, who trying to cheat every costumer by the name of SERVICE.

Thanks
Cmdr Mohan Kanuga

Jan 06, 2020

Updated by 7110 Residency Really didn't understand, how a company like Eureka Forbes sustained with this kind o[censored]n-realistic and cheating process. i am still follow up from last 7 months, but no conclusion yet.

They said, already approved for replace but no one follow the order

Is there any one who really can help us for the same.

why we really choose a company, who trying to cheat every costumer by the name of SERVICE.

Thanks
Cmdr Mohan Kanuga