[Resolved]  Eureka Forbes — dr. aeroguard scpr 700 air purifier

Address:

Mumbai, 400072

Sir,
I had purchased your product dr. Aeroguard scpr 700 air purifier on 20 february 2017 via order no.[protected] from sales person mr. Maruti singh (Sales person 9087824).
My customer id is [protected]. This product is still under annual maintenance contract via contract receipt no. [protected] which is valid till 26 february 2020.
This product which is given by your sales representative is giving trouble after six months from date of purchase. There had been so many attempts made by your service engineer to rectify problems in this product. They had taken this machine to service centre also but unfortunately they are not able to rectify problem in this product. It's seem to be manufacturing defeats in this machine. Still one of your sales representative mr. Yashwant (Cell no. [protected]) is trying to resolve this problem since last six months but inspite giving assurances he is not able to do anything.
I am using other products of eureka forbes ligo but not faced any problem regarding product or mainly services issues. But since day one from purchase of this product i had been facing problems. Your service engineer seems to be not trained properly to handle technical issues regarding this product.
Kindly do needful to resolve this product related issues at earliest.
Capt. Pankaj niwas
Tilia 2004, nahar amrit shakti
Chandivali, mumbai 400072
Cell no. 93239525 / [protected]