[Resolved]  Eureka Forbes — dr aqua guard magna - worst customer service

Address:

600100

I bought this product (Aqua Guard Magna) on Jan 2018 and it is not workinc from Oct 22 . Raised
complaint three times and my issue not resolved yet. Explained my issues in detail and it will tell you
how horrible the customer support of this company
1. First complaint on October 23. Se rvice Request number is [protected] . Service Engineer visited my
home on the same day and he informed me that there was an issue with the circuit board and he said he
don't have the facilities to check the board and informed me that he is corning on next day to solve the
issue .
Next day (October 24) he called me and said, it' s an issue with the filter and it should be replaced which
will cost RS.4500. I replied, why should I pay when the product is under warranty period and it usage is
also less than expected . He asked me to contact customer support.
2. Then I contacted customer support and registered complaint on 25 of October (they tracked this on
the same request number), but no response from technician and the ticket is marked as resolved
3. Again I contacted customer support on 27 of October registered a complaint (Service request number:
[protected]). This time also the ticket is marked as resolved without any technical support.
What kind of customer service is this? Am struggling to resolve the issue for 15 days and I escalated as
much as possible to the customer care executive. Asked them to record my comments in the ticket. But
my issue is not yet resolved .
Am not sure whether my complaints and concerns reached to the respective team in the company.
Hence am escalating via this forum. Expecting positive response from them

Thanks
Meenakumar