[Resolved]  Eureka Forbes — dr. aquaguard classic water purifier - replacement

Address:

Rajkot, Gujarat, 360005

I have purchased water purifier dr. Aguaguard classic+ model online vide invoice no.[protected] 06.02.17 (Customer id : [protected]). On 14/06/2017, i have lodged my first complaint about its not working, i. E. Within four months of purchasing water purifier though, your technician has repaired it, but again it stopped working and i have to lodge complaint again on 25.07.17. You technician visited on 25.07.17, but even though the complaint was not resolved, the message was received in my cell that "your service request number [protected] has been completed by service technician". We have contacted your technician again to resolve our complain & on visit, he said that pcb is out of order and it should replaced and it may take 2 to 3 days. After replacing pcb also taking 3 days, the water purifier not start working, so the technician give other reason that adaptor is out of order and it should be replaced, so again more 2 to 3 days lapsed in replacement of adaptor. After replacement of adaptor taking another 2 days, the machine not started hence your technician said that now there may be another fault in water purifier so he carried my water purifier to your service center to check which fault in the machine, which is kept in your service center till today.in such a way, your technician giving one or other reasons and changing parts of the machine one after another, but water purifier could not be started yet. Since the water purifier supplied to me is totally faulty & defective, your technician could not repaired it even after changing its parts and as a result of which i have to suffer so much by buying mineral water from the market. As i am not ready to wait for such a long period to resolve my complaint with faulty/defective water purifier, i may kindly be replaced my faulty/defective water purifier with new one now without taking much time or otherwise i will be left with no alternative but file a complaint with customer grievance cell, though unpleasant for me & you also.