Eureka Forbes — dr. aquaguard magna (complaint #s[protected], [protected])

Eureka Forbes — dr. aquaguard magna (complaint #s[protected], [protected])

B Bigbird from Mumbai, Maharashtra

This is further to my complaint dated 5 january 2020 on the subject. Following a response from the company's representative, anita, that someone from their bandra office will contact me and resolve the problem, i first received a call from someone early last week. However, he continued to maintain the appliance has stopped functioning because the contract was not renewed. When i told him to read my complaint before calling again, he disconnected. A couple of days later, swapnil called saying he will resolve my problem immediately but i have not heard from him after that. It will soon be 3 months since the aquaguard stopped working and eureka forbes has not even bothered to send any representative, let alone solve my problem. Please could you arrange for an immediate resolution or alternatively, let me know the manner in which i should escalate the matter so that there is no further delay in resolving my problem. Thanks Shaivakumar menon Was this information helpful? No (0) Yes (0)
Eureka Forbes customer support has been notified about the posted complaint. Verified Support Jan 28, 2020 Eureka Forbes Customer Care's response Dear Customer, My team in Bandra has been informed about the problem you are facing. Request your patience as they will contact you at the earliest to address the same. Regards, Anita Jan 30, 2020 Updated by Bigbird Hi Anita, This is exactly the same response you provided when I first complained here on 5 January!! Being a veteran of a service industry, I am quite amazed that a company of Eureka Forbes reputation does not track progress of resolution of any complaint, presuming it has a maximum time period within which such complaints must be resolved. I look forward to my appliance being made functional, without any further delay. Thanks Feb 05, 2020 Updated by Bigbird Hi Anita, Your technician, Sagar Musale, had come over to my home on Saturday, 1 February. However, he just repeated the same statements since November 2019 viz. AMC is not there, filters are not working etc. I also received a call subsequently from two of his colleagues (was driving and hence, cannot recollect their names) who promised to resolve my complaint but there is no action thereafter. Last night, I received a SMS that my complaint # [protected] has been resolved and this message also sought my feedback on the service received. Needless to say, my feedback was the worst ever Eureka Forbes would have probably received. This morning, another lady called to check reasons for my adverse feedback. I had to repeat my complaint all over again to her because she wanted our telephone conversation to be recorded. This is inspite of my highlighting a complaint has already been filed with the Consumer Forum. To summarize, nothing has changed for me since 5 November 2019!! My patience is fast running out and any further delay in making my appliance functional, will compel me to seek recourse through other means, including filing a case against Eureka Forbes. Shaivakumar Menon
Add a Comment	Share
Submit Close