[Resolved]  Eureka Forbes — Dr aquaguard magna green ro not working, totally 6 times attended by your technecians still not resolved

Address:560056
Website:www.eurekhaforbes.com

Customer code[protected]mallikarjuna [protected]) i would like complaint that your product has some manufacturer defect, it is not working since 45 days, totally 6 times your technician came did repair still not yet resolved, and i called higher management they are not taking care of your defect product, mr rajesh is not able to get resolve and i called to dinesh somebody he did not pickup the call, this is the service of your people doing it, very very bad experience, two times there was no water to drink at night that was the worst situation for us, i dont have any faith in your product kindly take back your product, and i will go for different brand that is kent i above to go with kent i did mistake buying your dr aquagaurd, doctor mean by solutions but your product with lot of issue very bad experiance...
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Dec 3, 2016
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Nov 02, 2016
Eureka Forbes Customer Care's response
Hi Mallikarjuna,

Thank you for bringing this to my notice. I assure you that my service team at Bangalore will contact you and resolve this issue at the earliest.

Regards,
Seema
Verified Support
Dec 09, 2016
Eureka Forbes Customer Care's response
Dear Mallikarjuna,

I understand that your concern has been addressed. Do let me know for any further assistance.

Regards,
Priya
Complaint comments 

Comments

3 times, raised for service requests for my water purifier, but not attending, please not to purchase eureka Forbes product's.
Eureka Forbes Customer Care's response, Nov 2, 2016
Verified Support
Hi Vijay,

I understand your concern. Please share your contact no./ customer ID/ complaint no. and I will assure to get this reviewed at the earliest. Appreciate your co-operation.

Regards,
Seema
Eureka Forbes Customer Care's response, Nov 21, 2016
Verified Support
Hi Vijay, I understand that your concern has been addressed. Do let me know for any further assistance.

Regards,
Seema.

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