[Resolved]  Eureka Forbes — Dr.Aquaguard Magna HD RO Water Purifier — product is not installed.

Address:600073
Website:www.eurekaforbes.com/Product/FAQs

Product purchased on 29 sep 2015 and delivered on 3rd October 2015.

I raised request for installation daily to sales representative, Customer care in the number[protected].

they give lot of reason to not to take the complaint. either machine is slow we will call back or the complaint will be sms to ur mobile. I wounder is the machines are slow for past 10 days.

at last on 14th, i insisted the customer care team that i shall even wait till evening in the phone call, to get the complaint number and i will not drop the call. and some how i got the complaint number:
Complaint Number: 93081726

but it is of no use. they never bothered about installation. All they need is to Sell the product and get the money.

Sales rep and Customer support team called twice a day for Home demo. once sale is done, they are not picking up the call.

i have spent rs15000 and have the Dr.Aquagurad magna HD RO as expensive show piece.
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Aug 5, 2021
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Complaint comments 

Comments

Hi Customer,

Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.

Regards,
Eureka Forbes Team.
Hi Customer,

We have received feedback from our service team that your issue has been resolved.
Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

Regards,
Eureka Forbes Team.

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