Eureka Forbes — DR AQUAGUARD MAGNA HD+RO+UV not working

My customer id of eureka Forbes is [protected], I won DR AQUAGUARD MAGNA HD+RO+UV. Machine is under the AMC from Valid 13/12/2020 to 12/12/2021. Machine not working from 30/05/2021, Multiple escalations were done via official app, phone call to aqua guard associates. Still complaint is not attended. Complaint numbers are [protected](app)/[protected](phone). Complaint is visible in official eureka Forbes app is not acknowledged by the on ground eureka Forbes associates ([protected]-Nishant) and is closed with no service personnel visits and on ground person threatened to go ahead to go and file a consumer complaint. Extremely pathetic customer service and no empathy to customer grievances. The TDS of the water is 850 and we are totally dependent on a RO System as there is no other source of soft water hence repair/service is very essential to which i am entitled as per AMC. Please compensate us for financial loss and mental torture from mis treatment from the quality of customer service.