[Resolved]  Eureka Forbes — dr aquaguard magna nxt machine got defect and even after 30 days.

Address:

600094

Dear sir/ mam,

I have bought dr. Aquaguard magna nxt product from eureka forbes on 2nd august, 2017.
Customer id: [protected]
Prouct in name of : sarala nanda.
After 2 weeks i found that defect in the machine and called up customer service they took 4 days to attend the product. However it worked for 2 days and again same issue occurred. Then the executive told me machine needs to be checked in the company and took it on 18th sep 2017.

I have been following up with the customer care and they keep on saying by today your product will be delivered. But until now there is no proper response from them.

If the machine has such problem in 2 week after delivery, why don't they replace with a new product or return the money t the customer.
Also the offer (Wrist watch) which i got along with the product is out of order. I have raised many complains but there is no response for that as well.

Hence request you to take necessary action on the complain and i will be obliged to you.
Regards,
Benu madhab
Contact : [protected]