[Resolved] Eureka Forbes — DR. AQUAGUARD MAGNA UV - New machine leakage complaint unattended

Sylvester Vincent

from Mumbai, Maharashtra

Address:	411040
Website:	www.eurekaforbes.com

Customer ID is [protected]
Order ID is [protected]
Transaction id is 166395
Transaction Date: 8/30/2016 1:49:28 PM
Product was delivered on the 2nd of Sep and installed on the 3rd of Sep

I ordered aquaguard water purify on the website while talking to eureka forbes agent. The product was delivered and installed at my place however it started leaking/overflowing from the very next day. I called customer care and registered a complaint and TAT was 48 hours. No one bothered to come. I have been chasing with them till date from the 5th Sep and today is the 12th but problem is not solved. on the 10th one man comes to place and says that he needs to change something and that he will come the next day that is 11th and today is the 12th but no signs of him. Why would he want to change something for a product which is new. If something is wrong someone should have thought of simply changing the product because i did not buy a second hand product but bought a new product for 13000 which is not a small amount. i am fed up of chasing them and complaining against them but they are just not bothere. If i call them they say they will call in 30 mins and then i dont receive any calls. I dont know where to go from here because i have paid for a product which is faulty and i dont know if it is actually even filtering the water for us cause the water simply overflows from the storage tank and then it also leaks from all over the place.
I must say Eureka forbes has the worst after sales service. They are just not bothered of their customers after the customer has purchased it. I dont know where to go from here so finally thought of complaining here.

Hope this is of some help.

Regards,
Sylvester Vincent

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Dec 10, 2016

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Sep 19, 2016

Updated by Sylvester Vincent I had now filled an online form on their website for replacement of the product as i was asked to do that and was also told to call the online helpline number and inform them. When i called them they say i dont have to call them because it takes 15 to 20 days for replacement. The next day i get a call from someone and she says that she will send an engineer to check the product and assign it for replacement. I immediately get a message with a ticket number and a persons name and number who was alligned to visit my place.
When i called that person, he says he is 350 kms aways from Pune and cant come. He gives me another number and tells me to call his colleague. I try calling him and he never answered my phone. Its been more than 3 days now that i am calling him but there is no answer.
I must say and i repeat myself again. This is the worst customer service i have ever seen.

Verified Support

Nov 02, 2016

Eureka Forbes Customer Care's response Hi Sylvester,

I have made a note of your concern and have shared it with my Pune team they shall connect with you soon.

Regards,
Anu

Verified Support

Nov 07, 2016

Eureka Forbes Customer Care's response Hi Sylvester, as per the feedback received from my team, I understand that your issue has been resolved.

Regards,
Seema