Eureka Forbes — Dr Aquaguard model Magna RO+ UV+

Sir
I am a Eureka forbes customer, having customer code [protected]. I have purchased Dr Aquaguard model Magna RO+ UV+. on Sep 2015.
Since then I have made AMC with you and renewed regularly.
As there was a problem in machine and it stopped working on 19 Sep 2021, I lodged a service request on the same date. (Request No. [protected] )
Accordingly your engineer visited on 21st Sep 21., and told that a part is damaged and I will replace it within 2 days. Thereafter he took 7 days and after my repeated contact, he came on 29th Sep. 21 and replaced the part. He took my signature on the online report and left. But immediately after his departure after half an hour the machine turned off. Red and Green lights were blinking. I again contacted the engineer and asked him to see the problem again. He asked me to send a video of the same. After doing that he visited on 30th Sep. 21, inspected the machine and told another part is damaged. Then it is end of 1st Oct. 2021 still the problem remained unsolved.
It is my genuine observation that even after regular AMC, no prompt service is being provided. Now almost 12 days passed, we are facing drinking water problem, and subsequently I and my family is facing lot of harrashment due to your poor service. What is the use of AMC then ??.
Now I am in a stage to lodge a complaint against your company in the consumer forum. This is my last and humble request that if the problem is not solved by tomorrow permanantly, day after tomorrow I am free to go in consumer forum against bad service inspite of AMC done regularly.
Pl. Note. Hope I will not have to do that.