[Resolved] Eureka Forbes — dr aquaguard nrich ro+ uv+ mtds found faulty after 1 month of purchase

Subhau Nath

from Kolkata, West Bengal

Address:

PARUI PAKA ROAD, 700061

I bought the dr aquaguard nrich ro+ uv+ mtds water purifier in the 1st week of september but unfortunately it's started malfunctioning after using for a month. Once raised a service request, one technician pay a visit and after inspection he informed that one of the chip is faulty and needs to be replaced. I am not be able to understand how come a new product found faulty after one month of purchase. I bought this product specifically to feed quality water to my toddlers and eureka forbes is not be able to commit when then will replace this. I would urge to seek support to resolve this issue asap.

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Dec 6, 2019

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2019

Eureka Forbes Customer Care's response Dear Subhau,

Kindly send in your registered contact number or customer ID here. I'll have my team connect with you at the earliest for further assistance.

Regards,
Anita

Verified Support

Oct 22, 2019

Eureka Forbes Customer Care's response Dear Subhau,

I am still awaiting the requested details. Kindly provide the same so that I can have my team get in touch with you to address your concern.

Regards,
Anita

Verified Support

Oct 23, 2019

Eureka Forbes Customer Care's response Dear Subhau,

As I haven't received your details, your complaint has been closed from my end. Do get back in case of any further query. Thank you and have a great day!

Regards,
Anita