Eureka Forbes — Dr Aquaguard purifier theft in the name of service

Address:

Hulimavu Bangalore

We had raised a service request for my Eureka forbes. There was no response from the service center. So, repeatedly kept calling every 2-3 days and escalated. This happened for more than 40-45 days.
Then suddenly one person called me up saying from Aquaguard service center. He came to the house(with proper Aquaquard uniform) and told some issue with the motor and the whole unit has to be taken to the service center to fix it. Since we had waited such a long time and assuming how a random person would just call up and ask for aquaguard service, without checking for the ID card, we allowed him to take the unit. After a day or two he responded to our calls and said it sitll needs to be fixed But later he is not responding and its been almost 25 days now. So, I am doubting if the person came to my house was authorized or we got cheated?

This would not have happened if there was service attended the moment I lodged a complaint. After continuous complaints for 40-50 days there was no resolution.
I may end up losing the unit and got cheated because of your long delay.

I would need this to be resolved(if its not a theft) or I would need a compensation if its a theft.