[Resolved]  Eureka Forbes — dr. magna ro + uv water purifier

Website:

www.eurekaforbes.com

Hi,

I have paid Annual Maintennce Charges (AMC) of Rs. 5020 on 16-Dec-2018 online but my Annual Maintenance Invoice is not yet received. I have checked with my bank and they have confirmed the amount is credited to the Eureka Forbes as beneficiary. But when having call with Eureka Forbes representative at their customer care number [protected] and they diverted to call me at their online department number[protected]. And the online department told me to write an email at [protected]@eurekaforbes.com. The first email sent explaining all issue on 20-Dec-18 and got the acknowledgement with Ticket No:[protected] that they will get back to me. After waited for a complete day and then sent another email late evening of 21-Dec-18. They responded immediately again to ask me to have call on [protected] but I responded back mentioning how I have been diverted to the online department and than they asked for register email which I on the same day i.e. 24-Dec.

They immediately responded mention they will get back to me and since than no response. Than I talk to online department representative (Rekha) and she was again asking me to send email to [protected]@eurekafores.com instead of checking the previous history of conversation. Then I explained all and than she told me that she will get back to me in an hour, I asked her to transfer to her manager than I have been put on hold for approx. 15 minutes and later she responded that no manager available and she will arrange a call back. So I am not sure what to do now. Kindly look into this matter and do the favorable action to the company like Eureka Forbes. This is my 2nd experience with them.

Regards,
Anand Prakash