[Resolved] Eureka Forbes — dr. magna water purifier

Vijayakumar Koolanghat Shankarnarayan

from Bengaluru, Karnataka

Address:	560095
Website:	www.eurekaforbes.com / www.facebook.com/search/str/eureka+forbes+complaints/keywords_blended

Really i am in a pathetic situation. Very poor service from the eureka forbes... No response the personals even after multiple times of complaints to the call centre, to the local servicing engineers and to their local office. The complaint was registered on 25th september vide no.[protected] and cust-id is [protected]. We are today on 21st october and nearing a month and still the problem is not solved and how to go about the same i am wondering. We are now frustrated and even going to take extreme step against this people and sorry to say that being such a big company as a general practice with all the companies, these people also are only interested in selling their products and no back up service is there in time nor the response for the customer is very bad. Earlier also we had faced service issues and had neglected but this time it is the worst experience i have ever had.

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Nov 25, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Oct 22, 2017

Updated by Vijayakumar Koolanghat Shankarnarayan Really I am in a pathetic situation. Very poor service from the Eureka Forbes... no response the personals even after multiple times of complaints to the call centre, to the local servicing engineers and to their local office. The complaint was registered on 25th September vide no.[protected] and cust-id is [protected]. We are today on 21st october and nearing a month and still the problem is not solved and how to go about the same I am wondering. We are now frustrated and even going to take extreme step against this people and sorry to say that being such a big company as a general practice with all the companies, these people also are only interested in selling their products and no back up service is there in time nor the response for the customer is very bad. Earlier also we had faced service issues and had neglected but this time it is the worst experience i have ever had.

Verified Support

Oct 22, 2017

Eureka Forbes Customer Care's response Dear Vijaykumar,

Your details along with your concern has been shared with my team in Bangalore. Be assured that they'll get in touch with you soon to attend your service request. Appreciate your patience.

Regards,
Anita

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Comments

pradeepbkale

from Ahmedabad, Gujarat

Repeatedly requesting for replacement of defected product or return the money.
Shameless answers from the seniors and fake commitments from customer care. Last 3 months bearing this torture. Several complaints lodged but of no results. Friends please explore other better options in market, pls don't get carried away like me.

Cust ID : [protected]
Chq No. : 299662 Amount: 18390/-
Chq Date: 24/07/17
Installation req no.:[protected]
Technician : Baswaraj Govardhan Mulage[protected]