[Resolved] Eureka Forbes — DR. Water not filling - AQUAGUARD MAGNA HD RO + UV + Mineral Cartridge + Biotron | |||||
Eureka Forbes Team Team, THis is a COMPLAINT I got regarding the brand new Proudct i purchased from you (DR. AQUAGUARD MAGNA HD RO + UV + Mineral Cartridge + Biotron) During the DEMO i pointed it out to your Marketing person- Mr. Satish[protected] that the Water tank capacity is 7 litters and it is filling only upto 5 litters. Then he told it is like that. But i came to know from my colleages that it is a problem with the product. Hence I have raised a complaint last week. THE COMPLAINT NUMBER IS: [protected] As per the complaint MR. Sunil visited the house and he said to get the tank filled up to 7 litter, " Need replace / add washer to get the job done" My Question is: why do we need a parts replacement in a brand new product ? IT is is looking like a Manufacturing defect for me. Hence the product is under warrenty, you need to give me the product replaced with a good one that fills up to 7 litters of water. Looking for a quick response, Regards, Binu Mob: [protected] Was this information helpful? | |||||
Dec 8, 2016 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. Verified Support Nov 02, 2016 Eureka Forbes Customer Care's response Hi Binu, I understand your concern. My Bangalore team will connect with you soon. Regards, Anu Verified Support Nov 07, 2016 Eureka Forbes Customer Care's response Hi Binu, As per the feedback received from our team, I understand that your issue has been resolved. Regards, Seema | |||||
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Despite an AMC for my Aqua Guard, nobody is attending to my complaint pending for over 10 days now, although daily reminders are being given. This is a rogue company and nobody should buy products of Eureka Forbes. There is no after-sale service. Besides, they are criminals as they violate the terms of Contract shamelessly.
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