[Resolved]  Eureka Forbes — Duplicate bill promised but not delivered

Address:

New Delhi, Delhi, 110025

I bought Aqua guard RO from Eureka forbes in Sep 2016, recently ( 1month) back started facing some technical issue with the unit, service was done but issue was not resolved, called up the cust care group to file the complaint again, same person was assigned the job ( I am not sure if he was aware of the actual problem) however I told him that I am not able to find the original bill due to which part replacement was not possible. Spoke to the sales person who sold the unit to me, he said that he would speak with his boss & deliver a duplicate bill to me, within 2-3 days, now he isnt picking up the call nor replying to the message due to which I am sitting with a faulty machine & have to survive on spending money on buying water from outside which is a big problem as my parents have health issues & have to have RO water. No clear communications from a reputed company & at the time of installations I was also told there would be some other papers which would delivered by post which never happened as when I checked the same with cust care no one gave me a clear & concrete reply