Eureka Forbes — During purchase 2nd Year AMC taken for Dr. Aquaguard product, but denied by company

Hi, This is Palash Chakraborty and my registered mobile number with Eureka Forbes is [protected]. I purchased Dr AQUAGUARD NRICH HD UV (Asset ID[protected] and Serial Number* :[protected]) last year June 2020 along with 2nd year extended AMC (till June-22). But suddenly I am getting message now that my first year warrenty is going to expire and I need to take AMC again for 2nd year. I logged a complaint - [protected] with the company and followed up multiple times with customer care. But till date it is not yet resolved and I am still getting reminder message for pending 2nd AMC. I have the receipt of 2nd year AMC with me taken from direct employee during purchase. Kindly support this matter to get it resolved at the earliest.