[Resolved] Eureka Forbes — easy clean vacuum cleaner

CNamo

from Chennai, Tamil Nadu

Address:

600020

I have the following problems with the vacuum cleaner.
1. It is very difficult to understand as to which part fits where. The fitting nozzles have the same size and do not fit with each other.
2. When using blower, the hose suddenly flies out and can cause serious injury as there is no locking mechanism.
3. The body gets very hot within a few minutes, making it difficult to handle it.
4. The power of cleaner is so low, it does not clean properly
5. Customer response is very poor. They say no demo for this product. The manual does not explain how to assemble the accessories.

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Jul 17, 2018

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Jun 13, 2018

Eureka Forbes Customer Care's response Dear Customer,

Kindly drop in your customer ID/registered contact number here. I'll have my team get in touch with soon to address your concern.

Regards,
Priya

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Comments

namrata93

from Ahmedabad, Gujarat

Number: [protected], Water leakage problem from the water purifier.

Eureka Forbes Customer Care's response, Jun 13, 2018

Verified Support

Dear Namrata,

Your concern has been escalated to my service team in Ahmedabad. They will get in touch with you at the earliest to fix the issue in your unit.

Regards,
Piyush

Eureka Forbes Customer Care's response, Jun 13, 2018

Verified Support

Dear Namrata,

As per the recent conversation you had with my representative, I understand that your issue has been resolved. Do get back to me if you need any assistance in future.

Regards,
Piyush

namrata93's reply, Jun 28, 2018

Thank you for the assistance provided.

Manish Sarawogi

from Kolkata, West Bengal

I had reffered builtu das to someperson to take vacum as builtu told me that by reffering his name i would be getting bottles and now its almost 2-3 months no response is given every time he is saying that you will get .
And the handle of mh vaccum pipe has came out but no service has been given.

Eureka Forbes Customer Care's response, Jun 13, 2018

Verified Support

Dear Manish,

I'll surely have my service team address your issue. Request you to share your registered contact number/customer ID so that my team can connect with you.

Regards,
Priya