[Resolved]  Eureka Forbes — Eureka Forbes AMC service

Address:

Kolkata, West Bengal

My customer code is [protected], I am getting the service from Ureka Forbes since last three years but I am very dissatisfied with the service you are providing and compelled to bring this in your notice. When I make any service request on Euro Helpline [protected], I am not clear who come to give the service. They claim they are the franchise person but give all the bills in the name of Eureka Forbes. What they tell and demand charge is not fair and not clear to us. Also the quality of service is very bad. Coming to the actual facts: I had the AMC last year (from 23/01/13 to 22/01/14) but I am very sure they have not given the second service right time (no document with us and also not any sign o[censored]s in the agent’s RED sheet which they maintain during service). And when we asked for another service they provided just before the last day of the AMC expiry date. On that time they asked for AMC but when we disagreed they offered a free service in between of the next AMC period but we did not accept that. Also I am not very sure about what they did on that time with the machine; the machine became out of order just after 2 months (giving long blip sound). When I made request for another service they told circuit board is damaged so need to replace with the new one because the board could not be repaired. I agreed to take the new one for Rs. 1050 but during replacement they gave us the repaired one and now also telling new one cost more around Rs 4000. I do not know how much they are fair. During AMC agreement they told they will give two filters under AMC agreement but I would have to pay for another one for the Ironil filter. But during replacement they charged extra for two filters. So I am not sure if they are true or false. Finally I had lot of argument with the franchisee agent and after replacement they forced me to return the circuit board otherwise they will open all items. After lot of shouting they moved away and I paid as per AMC agreement for the next session. Therefore, I am not very sure how much reliable service I would expect from your franchise next time onwards. They are totally keeping us in blind and claiming absurd charges as their own. If this is your only franchise to provide this type of service then please advise us we would not take the service from the next time onwards. Because this is the matter of drinking water and we have no faith with them, I could not put our whole family at risk for this.