Eureka Forbes — Eureka forbes Aqua guard model does not work properly from the day 1 it is purchased

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Bangalore, Karnataka

We have purchased a water purifier from Eureka forbes in Oct2014. It is Aquaguard Magna with RO+UV and dont know what not. It never worked properly. We raise a complaint every month almost and it is not resolved at all. The worst part is their customer service. It makes sense to have customer service for us to call and complain. But their way of defining the customer care service is so pathetic that you message them that there is a complaint and they will call you only when they are free and they come for service only when are free. I believe that there must be lots of complaints as they dont turn up as they are not free. This explains their quality of products I need the water purifier to be replaced or money refund. Never believe Eureka Forbes.