[Resolved] Eureka Forbes — eureka forbes || aqua guard superb || under warranty || not serviced

bhavashish singh

from Noida, Uttar Pradesh

Address:	New Delhi, Delhi, 110028
Website:	www.eurekaforbes-aquaguard-ro-service-centre.co.in

I bought Eureka Forbes Aqua guard (model Superb) in March 2018, last week my dad got it serviced. The service person did not provide the service slip for the work. The Aqua guard is showing blinking of green light (which as per internet search means that filter is blocked and water is impure). I am calling the respective agencies from last week regularly and they are either not responding or when I call from different number they say that they would be sending a person who never has never come to our home. I am being forced to buy water from outside as the water from the Aqua guard taste saline and is not drinkable.
I have been in contact with Tripti - [protected].
Further, I several times tried to contact on the customer care no. - [protected]
My number is [protected]

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Aug 26, 2018

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2018

Eureka Forbes Customer Care's response Dear Bhavashish,

I have shared your details with my team in Delhi. They will definitely get in touch with you at the earliest to service your unit.. Request your patience.

Regards,
Anita

Verified Support

Jul 24, 2018

Eureka Forbes Customer Care's response Dear Bhavashish,

As per the recent conversation you had with my representative, I understand that your issue has been resolved. Do get back to me if you need any assistance in future.

Regards,
Anita