[Resolved]  Eureka Forbes — Eureka forbes aquasure, ro customer care provided

Address:	Lucknow, Uttar Pradesh, 226005
Website:	www.eurekaforbes.com

We have complained for 2 months but still no action on the complain.
The machine is not working and there is no pure water to drink. We have called the customer care 20-25 times but always getting the same excuse that they can do nothing as their system is upgrading. The first date of complain is april 24 2017.
The machine is still in warranty.
The technician comes and says nothing can be done they make a temporary fix but after 2 hours it again stops working. On asking for the machine replacement, the customer care says nothing can be done as system is upgrading.
Cant exactly provide the complain number but the mobile number registered is [protected].
The desirable resolution of the complain is to replace the machine as it is still in warranty period. The technician himself said the machine is faulty but they not replacing, or perhaps waiting for warranty period to end.