Eureka Forbes — Eureka forbes enhance - pathetic service

Address:	Mumbai City, Maharashtra, 600095
Website:	www.eurekaforbes.com

My customer i'd is [protected] and registered mobile no is [protected].

I am facing issue with my aqua guard set for the past 4 days and till date none turned up to fix the issue though raising multiple tickets and calls to customer care.

I have raised my first ticket on 16/6/2016 and ticket no is 87664640. Unfortunately this ticket has been closed stating problem is fixed. I wonder how the service man named ganesh (Mob no - [protected]) was able to fix with out visiting my home. He called me that he will attend the issue on 16th and took my adress, land mark and other details but didn't turned up. I have taken off to my office and waited for him on whole of 16th june 2016. Its lop of rs 7000 for me. On 16th evening he called me and told that he struck up some where and come by next day 17th june 2016 by morning 10 am. I agreed for it and took permission for 3 hrs in the morning from my office. I made several calls but he didn't pick up. I kept trying and he picked once and told that my area will not come under him. If that's the case he should have updated that earlier but he didn't. Worst part is he closed the ticket stating its fixed.

Next i have raised new ticket by calling customer care and the ticket no is 87685442. Again the ticket got assigned to same technician ganesh. If he is not the right person for my area i don't understand why they assign the ticket to that guy.

Its been 4 days since i raised my second ticket. I didn't receive a single call either from technician or from customer care. Only when i call they just say "sorry for the inconvenience" and read out all my details from the screen. I fed up hearing that again and again. Today i have called twice to customer care and they told that the issue would be fixed at any cost by today.

Thank you
Prasad m