Eureka Forbes — Eureka Forbes - Faulty/Defective Product

Hi,

We have taken Aquaguard on May 2020 and it got delivered in June.It worked exactly for 5 months and then the problem started.Almost every month I have to call customer care and raise a complaint.Initially they say within 48 hrs technician will come home. Even after 48hrs, nobody will come I have to make repeated calls to customer care and they keep on asking me to wait. So this happens every month from the month of December.I called the escalation department and they connect me to Area manager Mr.ChandraShekar and Franchaise Manager Pratap Reddy. They always make fake promises and say that issue will not repeat but some or the other issue will be repeated almost every month. And the response I receive from Pratap Reddy is my number is not registered in there system for warrenty please check with customer care and customer care says they have forwarded to technician. I am so much frustrated calling them everymonth and following up with them.I asked to replace my product or give the permanent solution.I wonder within an year how cum product goes for so many issues.And surprisingly one of the technician says I am using is more so it is giving more issues.I brought water purifier to use and to put it a side it is minimum common sense and the other technician says this model has so many issues please talk to your sales guy and escalate on him.Here nobody takes the owner ship.
Below are different complaints raised by me.

[protected] - 6th December' 2020
[protected] - 30th December' 2020
[protected] - 28th Jan'2021
[protected] - 17th Feb'2021
[protected] - 27th Mar'2021